Family Information Service (FIS) Helpline

Monday to Friday 9.00am - 5.00pm

The Family Information Service (FIS) provides free and impartial information and advice on childcare and family support services in Thurrock. Our service is aimed at parents/carers (and prospective parents) of children up to their 25th birthday. This includes:

Childcare registered with Ofsted, including Childminders, Day Nurseries, Pre-schools, Out of School Clubs and Holiday Schemes.
Parent and Toddler Groups
Advice and support on free early education places for 2, 3 and 4 year olds
Childcare vouchers, tax credits
Signpost to family support services
Information on activities for children, young people and families
Work/life balance
Childcare as a career or business &
Training and qualifications
Positive Activities (5-19 years)
Young People
Local Offer/SEND Information
Information on 30 Hours childcare

Our service is tailored to individual needs. FIS are an experienced team with a good deal of local knowledge. We work closely with many agencies including: Job Centre Plus, Ofsted, neighbouring authorities, services for disabled children and special education needs.