Listening, Adapting, Excelling
Welcome to Listening, Adapting, Excelling—Your Voice Shapes Our Journey.
Here, we celebrate the power of your input in shaping services for children and young people with SEND (Special Educational Needs and Disabilities).
Your contributions as parents, carers, children, and young people are invaluable in refining our approach and driving improvements. Your voices are highlighted, showcasing the meaningful impact they have had, and the changes inspired by your feedback.
Our case studies illustrate the positive impact of settings, schools, and the SEND Service on children, young people, and families, demonstrating the collective efforts towards improvement.
You Said… |
We Listened… |
The Impact Was… |
You wanted to be provided with information relating to the EHCP process, the Local Offer and support services upon entering the SEN service |
We send an email to parents welcoming them to Thurrock SEND, encouraging visits to the Local Offer and inviting them to attend a ‘welcome to Thurrock SEND’ meeting |
Parents are given the opportunity to meet senior members of staff within the SEN service and ask any questions. They are provided with various links to information on the Local Offer, directed to SENDIASS and are informed about the Thurrock SEND Family Forum by the chairperson who also attends these meetings |
You wanted an opportunity to provide feedback on the annual review process |
We invite parents via text message to complete an online questionnaire and provide an opportunity to speak with the QA Manager during a dedicated focus group |
Parents are able to provide feedback on the process and raise any concerns they may have directly with the QA Manager |
You wanted an opportunity to speak directly with Strategic Leads regarding your experiences of SEND in Thurrock |
We have scheduled focus groups facilitated by Strategic Leads and regularly promote these opportunities to parent carers |
Parents are able to talk directly to Strategic Leads regarding their experiences of SEND in Thurrock, education, health and care. |
You said you wanted more information on specific topics relating to SEND |
We have created Thurrock Good Engagement Methods (GEMs) with more on the way |
Thurrock GEMs demonstrate good engagement methods and practise to support children and young people with SEND |
You said you wanted us to celebrate the achievements of your child or young person |
We launched the SEN Rising Star Awards to celebrate the achievements, resilience, perseverance, determination, and much more |
60+ students have received recognition from the SEND service to date with the overall winners receiving a trophy |
You said you wanted more information regarding phase transfers |
We have created Thurrock GEMs, recorded podcast episodes, created a dedicated area on the Local Offer and facilitated focus groups for parents and SENCos |
Parents and professionals are better informed in terms of what makes a successful phase transition and what to expect during the process |
You said you wanted a safe space for 11-16 year olds to discuss what is working well for them and identify support they need to flourish in secondary education |
We have launched ‘The Den!’ - an informal virtual hangout for young people aged 11-16 providing an opportunity for young people to share their experiences and work together to improve services for young people with Special Educational Needs and Disabilities, living or attending education in Thurrock. |
Children and young people have shared their experiences of living in Thurrock with SEN. Feedback around this has been used to inform service developments and strengthen areas of the Local Offer |
You said you wanted to share your experiences of living with SEND and where possible, help inform service developments |
We have provided opportunities for those aged 2-19 via competitions |
Children and young people have been encouraged to design the service Mascot and Logo, explore their communities, think about what it means to be in good health, celebrate the Queens Jubilee and display random acts of kindness |
Surveys - Please take the time to complete some of our surveys below.
Thurrock Council wishes to constantly review the Local Offer to ensure that it works for the children and young people of Thurrock. Our online survey can be found at:
https://consult.thurrock.gov.uk/local-offer-survey
Special Educational Needs and Disabilities: Education, Health and Care Plan (EHCP) - process feedback
https://consult.thurrock.gov.uk/EHCP-Process-Feedback-2019
SEND Annual Review feedback survey
https://consult.thurrock.gov.uk/send-annual-review
October 21 Archive
We are listening…. from EHCP process feedback survey
You said |
We are listening |
Parent Carers want to support their child’s development at home but don’t always feel confident in doing so or have resources available to them. |
Children Centres have a comprehensive parental outreach programme; details of which are available on the Local Offer. As a result Parent carers feel empowered to support their children's needs and are less reliant on services. |
You think officers and professionals may require support in identifying the complexities that can present in relation to Mental Health and SEND and how to support CYP and their parent carers. |
The School Wellbeing Service practitioners work closely with the service to ensure that resources available can be adapted to support children and young people with SEND. As a result Services are better equip to identify mental health needs of children and young people with SEND and provide tailored support |
Provision is not always seen as fit for purpose by parents and guardians particularly in relation to hours allocated and type |
Parents are made aware of panel decision, Hours awarded reflect the hours we agree to pay above the DSG notional SEN budget. The school pays the first 15 hours of any hours from their notional SEN budget. |
Approaches to the completing of the EHCP process with parents and guardians requires appears to vary from SENCo to SENCo |
We have ensured that there is a uniformed approach of the EHCP process taken across all settings by providing training to all SENCo during mandatory SENCo Forums and refreshed the proforma templates used during meetings. As a result SENCos are better informed of what is required when conducting EHCP development meetings.
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We are listening… from Annual Review feedback survey
You said |
We are listening |
You did not feel that your child’s Annual Review focused on child or young person and their current likes, dislikes and future aspirations |
Person-centred planning training has been delivered. Section A of the EHCP is reflective of Thurrock vision and strategy; to ensure children and young people are at the heart of an effective SEND system |
We are listening… from focus groups
You said |
We are listening |
You did not feel that GPs understand your children or how their SEN affects them and the family |
The DCO has advised that the CCG have delivered training to the practices again and we are seeing an increase in health checks. GPs are more aware of how SEND may impact on someone's health, behaviour and self-expression during appointments |
You feel that young people with SEND would benefit from volunteer / work experience opportunities |
The careers service has delivered a Post 16 careers event called "my future" events Young people's aspirations are raised and they feel confident about their future once leaving education |
You wanted more information and opportunity to discuss your child’s transition from Secondary to Post 16 education |
All Year 9s are offered a career interviews Young people are better informed of their Post-16 options upon leaving Secondary school |
August 21 Archive
You said…. |
We are listening…. |
You wanted more information about the 20 week EHCP Process |
The allocated caseworker now makes initial contact to introduce themselves and explain the process. The parent information leaflet is sent automatically as part of the acknowledgement letter when a new needs assessment is requested.
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You wanted more information regarding the use of personal budgets |
SENCOs have been trained at SENCO forums to ensure that the correct questions are asked during information gathering & provision planning meetings. The Personal Budget Policy is being reviewed and revised to make it clearer and easier to understand what a PB can be used for.
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You didn’t know about the Local Offer |
The Local Offer has been revised and revamped and there is a planned cycle of promotion. The link to Local Offer is in all letters, EHCPs, and email signatures from SEN/ Education within the Council.
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You wanted better communication between Children’s Social Care (CSC) and SEN Service |
Two weekly meetings now take place with CSC and SEN Strategic Leads. CSC attend operational and Board meetings. CSC have access via MASH to SEN Synergy records. SEN has access to LCS records. Processes for information sharing have been developed and improved.
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You wanted Childminders specifically trained to support those with SEND. |
Childminders have access to a range of high quality training including for support for children with SEN.
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You wanted school staff specifically trained to support those with SEND |
There has been a comprehensive training programme developed via AET Hub, Condition specific (Nasen - Whole School SEN) and SENCO training made available to all school staff which has been well attended.
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We are Listening……from dedicated Focus Groups:
You Said |
We are Listening |
Parents do not always find out about PATT early enough in the process |
Manager of PATT SENDIAS has produced promotional packs and delivered to several locations. PATT is promoted in SEND letters.
PATT SENDIASS has updated their website pages. Parents sign-posted by SEN service and school SENCo.
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You recognise that as your CYP enters secondary school, the gap widens between them and their peers who do not have additional needs |
Inspire youth service has launched an SEN youth club. |
You want your CYP to have a voice and be heard |
A pupil voice pilot has taken place and has embedded new innovative ways of capturing the voice of pupils. |
We are Listening ………..from Coffee Mornings:
You Said |
We are Listening |
You would like members of the senior management team to engage directly with parents and you want to be acknowledged |
The Assistant Director for Education & Skills and our Portfolio Holder have together hosted 6 online and 1 in person engagement events (5 with parent carers, 1 with child/young person).
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That as busy parents, you are not always available to attend meetings or engagement / consultation events because of other commitments |
Engagement events to be scheduled during the day, evenings and weekends. |
You would like there to be an increase in provision over school holidays |
We worked with colleagues in our parks improvement team to deliver sport and leisure activities for those with SEND and their immediate family. |
We are Listening ………..from telephone survey feedback:
You Said |
We are Listening |
You find the process can be very long at times and sometimes overwhelming |
Caseworkers call parents as soon as a request to assess is received and PATT SENDIASS run regular drop ins. The service has also made changes to EHCP paperwork etc. and have made the process more person centred.
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You would welcome the opportunity to understand the reason behind a Panel’s decision not to issue an EHCP |
Outcome letters now provide a reason for the decision. |
In your experience, representatives from across education, health and social care are not always clear as to how they can contribute in EHCP planning and annual review meetings |
Paperwork is now person centred, work has been completed to ensure SENCos have the tools they need to capture the voice of the CYP, and work on family partnership has taken place.
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December 21 Archive
You said |
We are listening |
You are still not familiar with the SEND Local Offer |
Upon entry to the SEND service, the link is provided to all families via email, this is to ensure information is given at the early stage of the EHC process
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Clarity is required regarding evidence to support an EHCP request, how to complete the templates, how to request direct payments and information on referral processes would be welcomed by parents
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Information relating to the EHCP process is now available on the SEND Local Offer and is also presented in correspondence sent from the SEN Caseworkers at specific stages of the process. |
You find it difficult reading the plan online and would still like to receive a hard copy rather than a digital version |
Parents are encouraged to request a hard copy of the EHCP from their school SENCO. |
You said |
We are listening |
You would welcome information on the service and provision available to children and young people (who have special educational needs and disabilities) and families in Thurrock |
We have introduced a wide range of information available on the Local Offer. In addition to contacting parents and carers at the various stages of the EHC process, we have lots f new and informative information such as: ‘We are Listening Zone’ ‘Making a Difference’’ ‘SEND in Focus’ ‘Your Aspirations our Priority’ podcasts
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You would like us to provide support and guidance regarding phase transitions and opportunities for young people to reach their goals. |
6 weekly forums organised for young people with SEND where they can explore their options and network with their peers is in place.
The Preparing for Adulthood team (education) have produced 10 films that showcase study options for those transitioning to post 16 from year 11 (by young people for young people). CEIAG interviews also provide a further opportunity to gather information and there are two SEND youth clubs now available.
All information can be found on the Local Offer.
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You would like us to ensure your children can access afterschool provision. |
We will take this forward via the SENCO newsletter encouraging schools to be inclusive as this is not something within the local authority jurisdiction.
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You suggested that teaching staff receive specific training regarding Autism Spectrum Disorders and in particular how to support a child or young person in the classroom.
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SENCos have been offered training that addresses areas identified as gaps in their knowledge |
You would value a dedicated point of contact |
Parent Advisory Team Thurrock host monthly drop-in sessions with parents. Information on these can be found on the SEND Local Offer.
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You are worried about your child’s emotional wellbeing and are unsure as to what support is available. |
Resources produced and delivered by colleagues in both EWMHS and the School Wellbeing Service also include SEN specific support and a representative from the SEND services attends the mental health network meeting in an advisory capacity when required. |
September 22 Archive
We Are Listening… from the Early Years Parental Support Survey
During the Engagement Opportunity… |
You Said… |
We Listened… |
The Impact Was… |
September 2022 – Early Years Parental Support Survey |
You said that during your child’s Early Year’s phase transition, you would prefer face-to-face support during the process. |
The Early Support Team have worked with EEIO’s and the Local Area SENCo to to support transitions into school. The Early Support and Portage Team also attend transition meetings for settings and school SENCOs within each locality where they are able to share information on Early Years SEND services |
Parent Carers and settings feel better prepared for the child’s first day in their new school |
September 2022 – Early Years Parental Support Survey |
You said that you would like forms and information to be translated into the language spoken by residents |
The Early Support Referral Form is now available in several languages |
This has ensured that information can be easily accessed by all residents |
We Are Listening…from the EHCP Process Parental Feedback Survey
During the Engagement Opportunity… |
You Said… |
We Listened… |
The Impact Was… |
September 2022 – EHCP process feedback survey |
You said that you found accessing your child’s EHCP documents via Objective Connect is difficult |
Your child’s EHCP documentation is now sent direct to your email address via e-mail encryption |
Parents are able to open their child’s EHCP documentation without the need for log-on details and use of software |
We Are Listening… from the Thurrock SEND Family Forum
During the Engagement Opportunity… |
You Said… |
We Listened… |
The Impact Was… |
September 2022 – Thurrock SEND Family Forum |
You said that you didn’t know where to find engagement opportunities on the SEND local offer |
The Family Information Service have facilitated 3 drop-ins to obtain feedback on the Local Offer but also demonstrate how to get the most out of it. We have also added the following text above the tiles on the Local Offer landing page “For the latest engagement opportunities and to stay up to date with all things Thurrock SEND, click on the sections below” |
This has supported parents in accessing information and engagement opportunities available to them |
We Are Listening… from complaints received
During the Engagement Opportunity… |
You Said… |
We Listened… |
The Impact Was… |
September 2022 – feedback from complaints |
You said that you were experiencing difficulties contacting SEN case officers via telephone |
We have revisited our telephonic system to ensure the rotational link is working correctly |
More lines are now available to take incoming communications |