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Contact the Disability Service Centre

Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Monday to Friday, 9am to 5pm
Find out about call charges

There’s a different number if you want to make a claim for PIP.

British Sign Language (BSL) video relay service

To use the Personal Independence Payment video relay service you must:

Monday to Friday, 9am to 5pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Disability Living Allowance (DLA)

If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.

If you were born after 8 April 1948

Telephone: 0800 121 4600
Textphone: 0800 121 4523 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
Monday to Friday, 9am to 5pm
Find out about call charges

If you were born on or before 8 April 1948

Telephone: 0800 731 0122
Textphone: 0800 731 0317 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 3:30pm
Find out about call charges

British Sign Language (BSL) video relay service

To use the Disability Living Allowance video relay service you must:

Monday to Friday, 9am to 5pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Attendance Allowance (AA)

Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 3:30pm
Find out about call charges

British Sign Language (BSL) video relay service

To use the Attendance Allowance video relay service you must:

Monday to Friday, 9am to 5pm

The video relay service uses a free plugin. You may need to change the security settings on your device to install this.

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Postal address for Personal Independence Payment (PIP)

Personal Independence Payment
Post Handling Site B
Wolverhampton
WV99 1AH

Postal address for DLA for adults (aged 16 and over)

If you were born after 8 April 1948

Department for Work & Pensions
Disability Living Allowance
Warbreck House
Warbreck Hill Road
Blackpool
FY2 0YE

If you were born on or before 8 April 1948

Freepost DWP Disability Living Allowance 65

You do not need a postcode or a stamp.

Postal address for DLA for children (under 16)

Disability Benefit Centre 4
Post Handling Site B
Wolverhampton
WV99 1BY

Postal address for Attendance Allowance

Freepost DWP Attendance Allowance

You do not need a postcode or a stamp.

Complain about the Disability Service Centre

Contact the Department for Work and Pensions to complain about the Disability Service Centre.

Who to contact

Website
https://www.gov.uk/.../disability-benefits-helpline
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Last Updated

Last updated: 22/06/2021

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